Refund policy

At AK TRADERS, customer satisfaction is important to us. Please read our return policy carefully before placing an order.

No Returns

All purchases made on our store are final. We do not accept returns, exchanges, or refunds for products purchased through our website unless the item arrives damaged, defective, or the wrong product is delivered.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:

Email: aktradersexim@gmail.com

Please include:

  • Your order number
  • Clear photos of the product and packaging
  • A brief description of the issue

After verification, we will provide a suitable resolution, such as a replacement or refund, where applicable.

Order Cancellation

Orders cannot be cancelled once they have been processed or shipped.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Used or damaged products
  • Products without original packaging or tags
  • Products damaged due to customer misuse
  • Sale, clearance, or promotional items
  • Gift cards (if applicable)

Refunds

Refunds are only issued if we confirm that the product was damaged, defective, or incorrect when delivered. Approved refunds will be processed to the original payment method within 7–10 business days.

Contact Us

For any questions regarding this policy, please contact:

AK TRADERS
📧 Email: aktradersexim@gmail.com